Returns & Replacements

At Classy Mart, your satisfaction comes first. We understand that sometimes a product may not meet your expectations, arrive damaged, or need to be exchanged. Our Returns & Replacements policy is designed to give you peace of mind and a smooth, transparent experience every time you shop.

Our Mission

To provide a trustworthy, customer-friendly process that ensures every shopper feels supported, respected, and fully confident when purchasing from Classy Mart.

Our Strategy

We aim to make returns and replacements clear, fast, and hassle-free through:

• Simple return steps
• Transparent eligibility guidelines
• Quick evaluation and processing
• Clear communication with customers
• Fair solutions for every case

When Can You Request a Return or Replacement?

You may request a return or replacement in the following cases:

• The product arrived damaged.
• The product is defective or malfunctioning.
• You received the wrong item.
• The item does not match the description or images.
• You changed your mind (depending on the vendor’s policy)

Each vendor may have specific rules, but Classy Mart ensures fairness and clarity across all listings.

How the Process Works

1. Submit a Request
   Contact customer support within the return window and provide the order number and issue details.
2. Evaluation
   Our team reviews your request and may ask for photos or additional information.
3. Approval
   If approved, you will receive instructions for returning the product.
4. Return Shipping
   Items must be returned in their original condition unless damaged upon arrival.
5. Refund or Replacement
   • Refunds are processed to your original payment method.
   • Replacements are shipped as soon as the returned item is received and verified.

Refund & Replacement Options

Depending on your case, you may be eligible for:

• Full refund
• Partial refund
• Product replacement
• Store credit
• Exchange with another item

Our goal is to offer the solution that best fits your situation.

Items Not Eligible for Return

Some items may be non-returnable for safety or hygiene reasons, such as:

• Opened personal care items.
• Custom-made products
• Perishable goods
• Digital products (if already downloaded or activated)

These exceptions will always be clearly stated on the product page.

Customer Support

If you need help or want to start a return:

📧 help@classymart.biz
📞 Customer Support Team +961 3 948739 (Available 7 Days a Week)

We are here to guide you through every step.

Our Promise

Classy Mart is committed to fairness, transparency, and customer respect. We ensure that every return or replacement request is handled with care and integrity.

Your trust matters—and we work every day to protect it.